Premium Travel Assistance & Flight Concierge
Flights, stays, tours, and complex trips — handled end to end by a real travel concierge. You approve your exact fare before any charge.
Free to search — a real concierge can help before any payment.
IATA Accredited·Real experts 24/7·Approve before charge
Search flights, stays, and tours at your own pace — or let a named travel concierge plan and book the whole trip. On your side before, during, and after.
Real experts. Reachable 24/7. Your fare confirmed before any charge.
Our airline network
Fly Qatar, Emirates, Lufthansa and more with routes designed for you.
Where we fly
Frequently booked city pairs. Start a search, and an expert can take it from there.
Top departures from Sydney, Melbourne and Brisbane
Top departures from New York, Los Angeles and Miami
How it works
From the moment you search to the moment you land, an expert is with you.
Compare live fares across airlines at your own pace, online or over the phone.
A named expert reviews your options, answers everything, and finds the right fare.
You confirm the exact fare in writing before anything is charged. No surprises.
The same expert stays reachable 24/7, before, during, and after your trip.
Our services
Complex routes and long-haul, handled correctly.
Premium cabins sourced with expert fare knowledge.
Rebookings and schedule changes, sorted for you.
Urgent, last-minute trips handled with care.
Seats together and smooth logistics for everyone.
Quality stays, found and booked by an expert.
Day trips, transfers, and local experiences via Viator.
Independent airline guidance
Use our reviewed guides to understand existing bookings, baggage allowances and the practical steps around flight changes before taking action.
Booking management
British Airways Manage My Booking lets travellers view an existing reservation using a six-character booking reference and passenger surname. What can be viewed or changed depends on where the ticket was purchased, which airline issued it, the fare conditions and the airlines operating the flights.
Baggage
British Airways baggage allowance depends on the fare, cabin, route, membership status and operating airline. Check the allowance attached to the current ticket rather than relying on what was included on a previous journey.
Changes and cancellations
Changing or cancelling a British Airways booking starts with the reason for the request, the ticket issuer and the complete fare rules. A voluntary request is different from an airline cancellation or schedule change, and the available outcome depends on the specific ticket and circumstances.
Catchaflight is an independent travel agency and is not British Airways. Airline policies and fare conditions can change.
Beyond the flight
Explore airport transfers, city tours, attraction tickets, day trips, and local experiences through our trusted activity partner, Viator.
Explore things to doTours and activities are provided by Viator. Booking is completed securely on Viator.com. Catchaflight may earn a commission when you book through these links.
Trust, built in
Trust isn't claimed. It's built with clear fees, written approval before any charge, and a real person who stays reachable.
You approve every booking in writing before anything is charged. No surprises, ever.
The same person who books your trip is the one you reach afterward. Personally accountable.
Day or night, in good weather or bad a real person is there when you need help.
Independent customer reviews
We're building our independent review profile on Trustpilot. After booking or speaking with Catchaflight, customers can share honest feedback to help future travellers know what to expect.
Only customers with a genuine Catchaflight experience should leave a review. We welcome honest feedback — positive, neutral, or negative.
Customer feedback
Read customer feedback or share your experience on our independent Trustpilot profile.
catchaflight.com.au
Why Catchaflight
Real people, real accountability, and a way of booking that puts you in control at every step.
Reach a real travel expert by phone any time of day, before, during, and after your trip.
Your card is authorized, never charged, until you approve the exact fare in writing. No surprises.
We compare fares and routings across more than 500 airlines, including options you won't see online.
Transparent service fees, shown and confirmed before anything is charged. What you approve is what you pay.
The same expert handles your booking from first search to final landing, so nothing gets lost.
Schedule change, cancellation, or missed connection, we are reachable and ready to rebook fast.
Accreditation & Licensing
Catchaflight is an independent travel agency operating under the umbrella of DRYMS Pty Ltd (ABN 81 678 371 107, ACN 678 371 107), registered with IATA under TIDS 96179985. You can independently verify our registration on the Australian Government's official business register.
Verify our ABN on ABN LookupFAQ
Everything you might want to know before your first booking.
Contact us
Tell us where you're going, or what's gone wrong. A real person answers, 24/7.
Have a quick question? Write to us and an expert will help you right away.
Speak with a travel expert now, 24/7 - or request a callback at a time that suits you.
Send us your itinerary, questions, or anything else - we reply quickly, any day.
support@catchaflight.com.au
