LATAM Manage Booking: My Trips, References and Who Handles Changes

• View the itinerary, passengers and what your fare includes.
• Check the baggage allowance under 'Review your baggage'.
• Confirm travel details so automatic check-in can work 48 hours before departure.
• Choose or buy seats under 'Improve your trip'.
• Request a ticket change or refund, where the ticket allows it and was bought from LATAM.
• Change to an earlier or later flight on the same day, where eligible.

What you see depends on who issued the ticket. Bookings made through an agency, Qantas or Delta may show fewer options, because the seller manages the ticket itself.

For LATAM fares, Premium Business and South American connections, see our LATAM Airlines flights guide.

A website's order number or another airline's reference may be different from LATAM's. Ask the seller for LATAM's reservation code and keep your e-ticket number too.

• Check you're using LATAM's reservation code or order number, not an agency, Qantas or Delta reference.
• Don't use the e-ticket number; that's for proving the ticket was issued.
• Enter the surname exactly as it appears on the ticket.
• If you booked very recently, or the seller is still arranging payment, the ticket may not be issued yet.
• If the first flight is operated by another airline, that airline's website may be the one to use.

If it still won't appear, ask whoever sold the ticket for LATAM's reservation code and the e-ticket number. They can see the booking even when LATAM's website can't show it to you.

LATAM lets eligible passengers change to an earlier or later flight on the same day, between the same cities, from 24 hours up to 1 hour 40 minutes before departure. It's done in My Trips under 'Change your departure time'.

• The cost depends on your LATAM Pass category and fare type. Basic fares and non-members pay a one-time fee; some members can change at no cost, but not their companions.
• It isn't available if you've already checked bags at the airport, bought priority boarding or extra baggage with your fare, or requested a service needing 24-hour confirmation.
• You can't swap a connecting itinerary for a nonstop flight.
• Seats may not carry over, and special meals aren't available on the new flight.
• The fee is non-refundable unless the flight is cancelled or delayed.

I booked through another website, Qantas or Delta. Who handles changes?

We separate who sold the ticket from who operates the flight. If an agency or another website issued it, start with them for voluntary date changes or refunds. If Qantas or Delta issued it, start with that airline.

My ticket shows a QF or DL flight number. Who handles check-in and seats?

For a LATAM-operated flight, you'll generally use LATAM for check-in and operating details, even if your ticket shows a QF or DL flight number. Seat selection and special requests may also need handling through LATAM.

Ask the seller for LATAM's booking reference; the website's order number or another airline's reference may be different. Keep your e-ticket number too.

What if something goes wrong at the airport?

If there's a disruption at the airport, speak to the operating airline's staff and keep the ticket issuer informed if you need further ticket changes. Don't cancel or buy a replacement before understanding your options. The LATAM changes and cancellations guide explains what to do first.

• LATAM reservation code and e-ticket number saved
• Ticket issuer identified for changes and refunds
• Operating airline confirmed for every flight
• Travel details confirmed in My Trips for automatic check-in
• Seats and baggage checked for every passenger and flight
• Frequent-flyer numbers added