Changes and cancellations guide
LATAM Flight Changes and Cancellations: Costs, Refunds and Disruptions
Need to change or cancel a LATAM flight, or has LATAM changed it for you? There isn't one flat change price: the cost depends on your fare, and who can make the change depends on who issued the ticket. This guide explains what a change costs, your options when LATAM cancels, and what to do first when a delay threatens your connections.
In short: If your ticket allows changes, the cost can include a change fee plus any fare difference; check the total in My Trips under 'Ticket Change' or with whoever issued the ticket. If LATAM cancels, it says you can accept the new flight, change the date free (same destination and class) or request a refund of unused flights.
Written by Marshall Jones, co-founder of Catchaflight
Published Last updated
What a LATAM change costs
For tickets bought from LATAM, you can see the total in My Trips: go to 'Ticket Change', select the new date and LATAM shows the total for the new trip before you confirm.
- A change fee, if your fare charges one.
- The fare difference, if the new flight costs more than your original fare.
- Any applicable agency service fee, if an agency makes the change for you, which should be explained separately.
LATAM sometimes sends invitations to change certain flights at no cost. These must be used through the message itself and don't change LATAM's general change policy. Same-day changes to an earlier or later flight have their own rules, covered in the LATAM Manage Booking guide.
For LATAM fares, Premium Business and South American connections, see our LATAM Airlines flights guide.
Who can change your LATAM ticket
Voluntary changes and refunds are handled by whoever issued the ticket: LATAM for tickets bought on latam.com, Qantas or Delta if they issued it, or the agency or website that sold it.
We also check how changing one flight affects the rest of the ticket. Changing an outbound date can affect onward flights and the return, so look at the whole itinerary, not just the flight you want to move.
If LATAM cancels your flight
LATAM says that when it cancels a flight, you can keep the alternative it offered, choose a new date, or request a refund.
- Keep the new flight
- Accept the alternative LATAM offered
- Change the date
- Free of charge, to the same destination and in the same class, up to 12 months from the original purchase, for flights not yet taken
- Refund
- LATAM refunds the flights and services bought from it that weren't used, requested through 'Ticket Refund' in My Trips
- Change the destination
- Contact LATAM's contact centre
| Option | What LATAM says |
|---|---|
| Keep the new flight | Accept the alternative LATAM offered |
| Change the date | Free of charge, to the same destination and in the same class, up to 12 months from the original purchase, for flights not yet taken |
| Refund | LATAM refunds the flights and services bought from it that weren't used, requested through 'Ticket Refund' in My Trips |
| Change the destination | Contact LATAM's contact centre |
Before accepting a new itinerary, check the connection time, arrival airport, cabin and baggage arrangements. If an agency, Qantas or Delta issued the ticket, they may need to process the change or refund.
Delays, strikes and missed connections
When a flight is delayed or cancelled, the order you do things in matters, especially when onward flights are involved.
- 1
Check your exact flight
Use LATAM's app or flight-status page. A headline about a strike doesn't tell you whether your flight is affected.
- 2
Speak to LATAM at the airport
Tell staff your final destination and ask what happens to the whole itinerary, not just the delayed flight.
- 3
Tell the ticket issuer
Contact the agency, Qantas or Delta if they issued the ticket.
- 4
Alert any separate tickets
If an onward flight, tour or cruise is on a separate booking, alert that airline or seller immediately. Don't assume it will move you automatically.
- 5
Check before accepting
Review the connection time, arrival airport, cabin and baggage on any new itinerary.
- 6
Keep records
Ask what assistance or refund options apply, keep receipts, and get any reimbursement promise in writing before spending money yourself.
Advice from our travel experts
Answers from our travel experts to the questions travellers ask us most.
How much does it cost to change a LATAM flight?
There isn't one flat LATAM change price. We check whether your ticket allows changes, any change fee, and the fare available for your new dates.
We quote the full additional cost before touching the booking and compare nearby dates if you're flexible. We also check how changing one flight affects the rest of the ticket. Contact the ticket issuer before your original departure; don't simply miss the flight and assume you can rearrange it afterwards.
My flight is delayed or cancelled and I have onward connections. What should I do first?
First, check your exact flight in LATAM's app or flight-status page. A headline about a strike doesn't tell you whether your flight is affected, and we wouldn't claim cancellations are frequent without reliable data.
Then follow the steps above in order: speak to LATAM's staff about the whole itinerary, tell the ticket issuer, and alert any separate airline, tour or cruise straight away.
Before changing or cancelling a LATAM ticket
- Ticket issuer identified: LATAM, an agency, Qantas or Delta
- Fare conditions checked for changes, refunds and no-shows
- Full additional cost quoted, including fare difference and any agency service fee
- Effect on the rest of the itinerary checked
- Separate tickets, tours or cruises considered
- Change requested before the original departure
Frequently asked questions
How much does it cost to change a LATAM flight?
It depends on the fare. The cost can include a change fee plus the fare difference. For tickets bought from LATAM, My Trips shows the total before you confirm.
What happens if LATAM cancels my flight?
LATAM says you can keep the alternative offered, change the date free to the same destination and class within 12 months of purchase, or request a refund of unused flights.
Can I get a refund if LATAM cancels?
LATAM says it refunds the flights and services bought from it that weren't used. Request it through 'Ticket Refund' in My Trips, or through whoever issued the ticket.
Who do I contact to change a LATAM ticket bought through an agency?
The agency or website that issued it. If Qantas or Delta issued the ticket, contact that airline.
What if a LATAM delay makes me miss a flight on a separate ticket?
Alert that airline or seller immediately. A separate ticket isn't automatically protected or rebooked.
Sources and review
About this guide: This guide combines our practical booking experience with information checked against LATAM's published change-cost and cancelled-flight guidance. Fare rules and disruption policies change, so travellers should confirm the options for their ticket before making a change.
Catchaflight is an independent travel agency that helps travellers compare itineraries, understand fare conditions and arrange flight bookings. Our guides draw on practical booking-assistance experience and are checked against current airline and other relevant official sources before publication.
Policies can change; confirm current details with the official provider before relying on them.
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