Booking management guide
Fiji Airways Manage Booking: References, Partner Tickets and Who Handles Changes
Fiji Airways' Manage My Booking lets you view a reservation and update details such as contact information. Voluntary changes and refunds must go through whoever issued the ticket, which may be an agency, Qantas or American, even when Fiji Airways operates the flight.
In short: Use Fiji Airways' Manage My Booking with the Fiji Airways booking reference and surname. For voluntary changes or refunds, start with whoever issued the ticket. For a Fiji Airways-operated flight, you'll normally deal with Fiji Airways for check-in and airport matters, even on a QF or AA flight number.
Written by Marshall Jones, co-founder of Catchaflight
Catchaflight is an independent travel agency that helps travellers compare itineraries, understand fare conditions and arrange flight bookings. Our guides draw on practical booking-assistance experience and are checked against current airline and other relevant official sources before publication.
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Fiji Airways Manage Booking: the quick answer
Fiji Airways' online tool is Manage My Booking. You retrieve a booking with the Fiji Airways booking reference and the passenger's surname.
Separate who sold the ticket from who operates the flight. The seller controls voluntary changes and refunds; the operating airline controls check-in, seats and what happens at the airport.
This independent guide is not the airline's booking service. For fares, cabins and stopovers, see the Fiji Airways flights guide.
What Manage My Booking is for
- Viewing your itinerary, passengers and fare.
- Updating contact details, so Fiji Airways can reach you about schedule changes.
- Choosing seats and adding baggage, where your fare and booking allow.
- Requesting changes, where the ticket was bought from Fiji Airways and the fare allows it.
During weather disruption, Fiji Airways has asked travellers to update their contact details in Manage My Booking to receive notifications. Bookings made through an agency, Qantas or American may show fewer options, because the seller manages the ticket.
Which reference to use
| Reference | What it is | Use it for |
|---|---|---|
| Fiji Airways booking reference | Fiji Airways' own six-character reference | Manage My Booking, check-in and seats |
| Agency or partner reference | The reference from an agency, website, Qantas or American | Contacting the seller about changes or refunds |
| E-ticket number | The ticket number, usually 13 digits | Proving the ticket was issued and tracking refunds |
Ask the seller for Fiji Airways' booking reference as well as their own, and keep the e-ticket number.
Agency, Qantas and American bookings
- Start with whoever issued your ticket for voluntary changes or refunds: the agency, website, Qantas or American.
- For a Fiji Airways-operated flight, you'll normally deal with Fiji Airways for check-in and airport matters.
- A QF or AA flight number doesn't mean Qantas or American operates the aircraft.
- Check where seat and assistance requests need arranging.
If a flight is disrupted, the Fiji Airways changes and cancellations guide explains what to do first.
Advice from our travel experts
Answers from our travel experts to the questions travellers ask us most.
I booked through another website, Qantas or American. Who handles changes?
Start with whoever issued your ticket for voluntary changes or refunds: the agency, website, Qantas or American. For a Fiji Airways-operated flight, you'll normally deal with Fiji Airways for check-in and airport matters.
Which reference do I need, and where do I arrange seats?
Ask for Fiji Airways' booking reference as well as your seller's reference, and keep the e-ticket number. A QF or AA flight number doesn't mean Qantas or American operates the aircraft. We check where seats and assistance requests need arranging.
Fiji Airways booking checklist
- Fiji Airways booking reference and e-ticket number saved
- Ticket issuer identified for changes and refunds
- Operating airline confirmed for every flight
- Contact details up to date in Manage My Booking
- Seats, baggage and assistance requests confirmed
- Frequent-flyer number added
Frequently asked questions
How do I find my Fiji Airways booking?
Use Manage My Booking on Fiji Airways' website with the Fiji Airways booking reference and the passenger's surname.
Can I change a Fiji Airways flight booked through an agency?
Start with the agency or website that issued the ticket for voluntary changes and refunds.
My ticket has a Qantas flight number but Fiji Airways operates it. Who do I contact?
Contact Qantas for changes if Qantas issued the ticket. Use Fiji Airways for check-in and airport matters.
Why doesn't my reference work on the Fiji Airways website?
It may be an agency, Qantas or American reference. Ask the seller for Fiji Airways' booking reference.
Why should I update my contact details?
So Fiji Airways can notify you about schedule changes and disruption, which it has asked travellers to do through Manage My Booking.
Sources and review
Policies can change; confirm current details with the official provider before relying on them.
Related Fiji Airways guides
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Fiji Airways Stopover
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Fiji Airways Baggage Allowance
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Fiji Airways Check-In
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Fiji Airways Economy
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Fiji Airways Seat Selection
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Fiji Airways Changes and Cancellations
Change costs, disruption in Nadi and weather.