Economy Class passengers are allowed one carry-on bag and one personal item. Checked baggage depends on fare type — Light fares do not include checked baggage, while Standard and Flex fares include one bag up to 23kg. Business Class passengers can bring two checked bags up to 32kg each.

Details: KLM Baggage Policy

You can check in online or via the KLM app from 30 hours before departure (24 hours for flights to/from the U.S.). Airport check-in is also available.

More info: KLM Check-In Options

Cancellation terms depend on your fare type. Fully flexible tickets may be cancelled for a full refund, while discounted fares might be non-refundable. Travel vouchers may be available in some cases.

View policies: KLM Cancellation Info

If your ticket is eligible, refunds will be issued to your original payment method. Requests can be submitted online and typically take 7–14 business days to process.

Start your request: KLM Refund Form

Yes, KLM allows small cats or dogs in the cabin on most flights, and larger animals in the hold. Specific crate and health requirements apply.

Details: Travelling with Pets

Yes, KLM offers wheelchair support, priority boarding, and in-airport assistance for elderly passengers and those with reduced mobility. It's advised to request this at least 48 hours before departure.

More info: Special Assistance Services